Notice: The Louisiana Public Service Commission has been alerted of another possible scam on electric utility customers, this time Entergy customers.
Commissioner Lambert Boissiere of District 3 was called by a customer stating that he had received a call from an individual stating that they must pay their electric
bill that day or their power would be cut off. The Commission will be investigating these calls but would like everyone to be vigilant and not release any personal
information or attempt to make a payment with these individuals. Any questions should be directed to the utility company and the Commission.
Identity Theft and Telemarketing Fraud
Emergency Defered Billing Guidelines
Household Goods Moves Within Louisiana
If you are moving household goods from one location within Louisiana to
another location within Louisiana, the move is regulated by the Louisiana
Public Service Commission (“LPSC”). Please ensure that the mover you have
retained to move your household goods is registered and in good standing
with the LPSC. You may contact the Transportation Division of the LPSC with
any further questions before your move. In the event that you experienced
sub-standard service during your move or you have discovered that the mover
you retained was not registered with the LPSC, you may file a complaint with
the Transportation Division and an investigation will be opened.
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Victims of Family Violence
A customer or applicant that has been determined to be a victim of family violence as defined in the La. R.S. 46:2121.1 by treating medical personnel, by law enforcement personnel, by the office of a District Attorney, by the office of the Attorney General, or by a designated representative of a family violence program established under the La. R.S. 46:2122, et seq. shall be exempt from the utilities initial credit and/or deposit requirements as established in that utility's tariff. This determination shall be evidenced by submission of a certification letter to the utility. The certification letter must be printed on the letterhead of the certifying agency or accompanied by a letter on agency letterhead identifying the certifying individual. The certification letter expires after ninety (90) days.
Disconnection of gas and electric services.
The following General Orders address disconnection of gas and electric
service to customers during periods of extreme weather.
Intiate New Service after Termination of Service for 3 years.
Prohibition against termination of or denial of service by a providing utility to a customer or potential customer
based on failure to pay for charges incurred on an account for services, where the account has been closed with no
further charges or payments made on the account for a period of three years or more.
Prohibition against terminiation of service by a providing
utility against a consuming utility.
Prohibition against termination of service by a providing utility
against a consuming utility absent notice to the affected Commission District
and Main office and an opportunity to eliminate the cause for termination.
This order describes the required procedure for terminating service by a
providing utility against a consuming utility.
Delinquent Penalty for Non-Payment of Utility Bills.
Amendment of General Order of February 20, 1973. This order
clarifies the Commission's intention with respect to delinquent penalties
for non-payment of utility bills.
Penalty charges for deliquent payment of utility bills.
Amendment of General Order dated November 16, 1972, Penalty charges for
delinquent payment of utility bills. All utilities subject to the
jurisdiction of this Commissision shall limit any penalties for delinquent
payment of utility bills to not more than five per cent (5%) of the actual
billing, said penalty to apply not less than 20 days from the date of
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